Not too long ago Trust offered a $400 bonus for opening a checking account with them. It was a popular offer and you can read the details extensively on sites such as Doctor of Credit and Slickdeals. Some other niche reasons to get their checking account may include their loyalty program or their Delta debit card.
I couldn’t open an account online so I went to a branch to open it. The banker who helped with opening my account said that they applied the promo code but when I asked for a confirmation printout, they said they didn’t have one. Later on, I asked a chat agent to confirm that the promo was attached to my account and they said there was none and that I should check back in a few days. A few days later, there was still no promo code attached.
So, I put my real direct deposit to Truist and upon completing the terms of the promotion, I filed a complaint with Consumer Financial Protection Bureau (CFPB). Truist responded with a letter saying that the promotional offer I had attempted to enroll in was “an online-only offer and enrollment cannot be completed at a branch”. However, they also manually enrolled me in the offer and enclosed the terms & conditions of the promotional offer. The response letter and the terms & conditions are attached below.
Closing Thoughts
After seeing this letter, I paid careful attention to what the experience of opening an account in person has been and it appears there are people who never got the bonus. Well, you could try filing a CFPB complaint and it may help if you had moved real direct deposit to Truist.
Also, it doesn’t help that older $400 promos (only from a few months back) mention opening an account in the branch as well (you can find plenty of references in this thread on Sickdeals).
