5/22/2026 Update: I finally got my check for points that were not converted to cash.
FutureCard used to be exceptionally rewarding, as I’ve written about several times in the past. Recently, they launched FuturePass, which I considered a failure. Very recently, they announced the shutdown of FutureCard as they transition to a new, yet unannounced, banking partner.
Typically, when a company undergoes a banking transition, it (a) announces the new partner, (b) maintains minimal downtime between leaving the old partner and joining the new one, and (c) avoids abrupt departures. In this case, none of these things happened. FutureCard has not disclosed its future banking partner, there is no timeline for reopening accounts, and customers were given very short notice.
On March 23, account holders were notified that as of that date, FutureCard would stop earning points, and that all cards and checking accounts would be closed one month later, on April 23. The company also stated that on March 25, 2026, all earned rewards would be credited to customer accounts and that prepaid FuturePass subscriptions would be refunded on a prorated basis.
However, many users, including myself, found that our Future points were simply set to zero without being redeemed. I personally had over $400 worth of points, which I was hoping to use in the upcoming store (which was under construction for a while) or potentially redeem for Amtrak transfer, as had been offered in the past.
After contacting Future support, they assured me they would help, but given the state of the company and its uncertain future, I remain skeptical.
Closing Thoughts
I hope they pay people their money as they said they would.
