We’re sorry – we suspended your access to chase.com because of recent activity on your account. To re-activate your access, please call us at 1-877-691-8086 and choose option 3. If you are outside the U.S., please call us at 1-614-844-6828. Commercial customers please contact your Client Service Professional or Client Service Officer.
This happened few hours after I had attempted to make an ACH payment to my personal checking account and I was pretty sure that is what triggered the suspension. It probably did not help that I had transferred more in one transaction than what I said my total monthly transfer would be.
I was a little worried at first but terms like “suspended” as opposed to “banned” or “closed” gave me some relief whereas the wording of “to re-activate your access” pretty much made me worry free.
Next day I was able to verify that I had indeed made such transfer and right away I was able to log back in. I was asked an interesting question “are you going to do transfers like this?” to which I replied “not if it results to this”.
This served as a reminder that it is easy to trigger review on Chase checking side. I probably should have also bloated my transfer limit while enrolling into ACH feature.