Recently a chunk of people who applied for American Express card never got their signup bonus. If you don’t know much about this then you can read a piece on this matter by Travelcodex. A decent number of these folks eventually got their bonus but for most of them it only happened after several calls, months of wait time, and even a CFPB complain.
But recently we’ve seen several data points of folks tweeting @AskAmex and getting the issue all together resolved within a matter of days. Here are a few examples from last 7 days:
Aug 25: Resolved next day
Aug 25: Resolved within a few hours
Aug 29: Resolved within 3 business days
Aug 29: Resolved in 3 business days