Frontier, a budget airline, removed telephone call service in November of 2022 (CNBC) as it fully transitioned to a (lackluster) chat service. Now, over a year and a half later (to be precise, call centers have been operational since 1st of May 2024), Frontier has brought back its call service for (a) Elite loyalty members, (b) customers with upcoming travel within 24 hours, or (c) customers who have recently completed travel within 24 hours
The Frontier customer support number is 801-401-9000.
Closing Thoughts
In hindsight, access to customer service through calls as well as UpFront Plus Seats has become an added benefit to those who got 100k/Diamond matched with Frontier last year.
